Some organizations are using ability or aptitude assessment instruments to determine future performance in certain types of sales jobs. Experts in the field of employment testing say that test scores:
A) can be very misleading to the employer, so they should not be used
B) should not be considered because of possible legal problems
C) are not helpful for most firms because of validity issues
D) can be helpful when used in conjunction with other criteria
E) are excellent measures to determine future performance
D
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As a sales manager for a medium-sized e-commerce company, you realize that frequent training is important because of the dynamic nature of the industry. Fortunately, you know that the outcomes, intended or otherwise, of sales training could include:
a. improved customer relations b. better morale and control c. increased sales d. reduced turnover e. all of the above
An increase in collection efforts by a firm will result in ________ in sales volume, ________ in the investment in accounts receivable, ________ in bad debt expenses, and ________ in collection expenditures
A) an increase; a decrease; an increase; a decrease B) an increase; a decrease; a decrease; an increase C) an increase; a decrease; an increase; an increase D) a decrease; a decrease; a decrease; an increase