As a sales manager for a medium-sized e-commerce company, you realize that frequent training is important because of the dynamic nature of the industry. Fortunately, you know that the outcomes, intended or otherwise, of sales training could include:

The high profit sales force programs in a Low-Cost business strategy are likely to include:

a. extensive use of independent sales agents. b. compensation that is largely salary. c. evaluations based on behaviors, as well as outcomes. d. both a and b above. e. none of the above.

Toons, a company making portable music players, introduced its new generation USB Mp3

player allowing users to drag and drop music files directly onto the music player folder. This bypasses the requirement for complicated software installation and usage seen on competitors' models. What approach to differentiation is being used by Toons? A) ease of use B) form C) serviceability D) customization