A corporation drops its organizational structure based on countries and reorganizes into industry groups. This is an example of the company becoming a(n) ________
A) ethnocentric company
B) polycentric organization
C) borderless organization
D) global company
Answer: C
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If the best sample frame available was a new telephone book and projectable results were needed, which of the following sampling techniques would be most appropriate?
a. judgment b. snowball c. stratified random d. systematic random e. none of the above
A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between customers' expectations and management perceptions B) the gap between management's perception and service quality specifications C) the gap between service quality specifications and service delivery D) the gap between service delivery and external communications