In order to map out the service process, the points of customer contact, and the evidence of service from the customer's point of view, service firms should develop a ________

The face value is $82,000, the stated rate is 10%, and the term of the bond is eight years

The bond pays interest semiannually. At the time of issue, the market rate is 8%. What is the present value of the bond at the market rate? Present value of $1: 4% 5% 6% 7% 8% 15 0.555 0.481 0.417 0.362 0.315 16 0.534 0.458 0.394 0.339 0.292 17 0.513 0.436 0.371 0.317 0.270 18 0.494 0.416 0.350 0.296 0.250 19 0.475 0.396 0.331 0.277 0.232 Present value of annuity of $1: 4% 5% 6% 7% 8% 15 11.118 10.380 9.712 9.108 8.559 16 11.652 10.838 10.106 9.447 8.851 17 12.166 11.274 10.477 9.763 9.122 18 12.659 11.690 10.828 10.059 9.372 19 13.134 12.085 11.158 10.336 9.604 A) $91,561 B) $47,773 C) $43,673 D) $84,788

Team performance and winning are one of the five strategic components of marketing management with sports organization.

a. true b. false