A newspaper story about the growing number of drug dealers in the city began with the sentence, "Are you sure your neighbor is not dealing drugs?" What kind of a lead has the newspaper used for this story?

The three-step process that can increase your listening accuracy and retention is described by the text as ________

a. reinforcing the message b. remembering the message c. resolving the message d. hearing the message

Turn requesting includes all of the following nonverbal cues, except ______.

a. increased vocal volume b. leaning forward c. raised index finger d. simultaneous speech