In ________, the seller charges a separate price to each customer depending on the intensity of his or her demand

Lexus works to keep customers happy after each sale, aiming to delight the customer in order to gain a customer for life. In this pursuit, Lexus is focused on which step of the buyer decision process?

A) problem/opportunity recognition B) information search C) evaluation of alternatives D) purchase decision E) postpurchase evaluation

A union dominated by an employer may never again represent the employees. This statement refers to ________ of the union

A) decertification B) debasement C) disengagement D) disestablishment