A successful MPR crisis communications plan instructs leaders to refrain from revealing any facts about a crisis until a thorough investigation into the matter has occurred

For an employee rated as "excellent in customer service", this rating lacks ______________ performance measures.

A. standard B. ranking C. paired D. specific

The amount of sales of a product category expected to be achieved under a set of conditions within a specified period of time is known as:

A) market expansion. B) sales forecast. C) market potential. D) sales development.