One way to organize your credentials on the résumé is to list them in chronological order.

Managing interpersonal conflict

a. may lead to personal growth. b. gives us experience in identifying others' thoughts and feelings. c. gives us experience in identifying and understanding our own thoughts and feelings. d. helps build empathy. e. All of the above

The perception process involves three parts: listening, absorbing, and reacting.

a. true b. false