_____ listening requires a listener to learn when to ask questions, when to stimulate further discussion, and when, if ever, to give advice

Several pro-choice advocates want to address an anti-abortion rally and convince the crowd of their viewpoint. They should understand that generally, people

a. change in small increments over a long period of time. b. almost never change attitudes or beliefs no matter what. c. are more easily persuaded on major issues than minor ones. d. often reverse their opinion on the spot if the speaker is good enough.

According to Bob Carrell, whether or not an organization has an open or closed communication style and the organization's __________ have a great deal to do with the way the organization's management responds to a crisis

a. hierarchical structure b. size c. past history of dealing with crises d. corporate culture