Which of the following is NOT one of the characteristics of effective service leadership according to Pernille Spiers-Lopez of IKEA?
a. being authentic and not afraid to face mistakes
b. self-examination
c. putting in extra hours beyond the 40 hour work week
d. personal values
e. trusting the people around, and being trusted
c
You might also like to view...
When a sales manager provides the salesperson with information on how and why the desired outcome is achieved, he/she is using this coaching technique:
a. Outcome feedback b. Repetition c. Cognitive feedback d. Sharing information
The investigations that are conducted to identify perpetrators of financial crimes and the rulemaking regarding anti-money laundering provisions of the PATRIOT Act are carried out by the ______ within the _______.
a. Federal Bureau of Investigation; Treasury Department b. The Financial Crimes Enforcement Network (FinCEN); Treasury Department c. The Criminal Division; Department of Justice d. State member banks; Federal Reserve