Since an employee's responsibility is to move production along, it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight

A tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand best describes

A) TMAP. B) nominal group technique. C) fishbone diagram. D) Delphi technique.

According to the interests-rights-power model of disputing, negotiators who use an

interests-based approach when faced with a dispute situation: A) use threats only in the late stages of negotiation B) never use threats C) attempt to reconcile differences in a way that addresses both parties' needs and concerns D) focus on standards of fairness, including legal rights, precedents previously set, or expectations based on norms