Rhetors should address controversial topics during eulogies

A speaker uses a __________ when he/she organizes the presentation by first describing various aspects of a problem, then proposes ways to address the problem, concluding with steps the audience should take

Fill in the blanks with correct word

Demetrius and Carla are friends and generally get along well. Over time, Demetrius becomes annoyed with Carla's habit of being late so often. After he realizes how much it really bothers him, Demetrius tells Carla that he was really frustrated when Carla recently showed up late to go to a movie, and they missed it. Demetrius sees the lateness as a lack of respect for him and his time. Carla is defensive at first and says that she is a busy person with a lot of stress and responsibility, and that Demetrius just needs to "chill out." As the conversation progresses, Carla agrees to call Demetrius in advance if she's going to be late and to try to avoid making appointments when she is not likely to show up or be on time. The next few times they get together, Carla is on time. In fact,

Demetrius and Carla make a joke about it. Using the details of this scenario, identify stages of this conflict process. What will be an ideal response?