A speaker uses a __________ when he/she organizes the presentation by first describing various aspects of a problem, then proposes ways to address the problem, concluding with steps the audience should take

How can a person best build motivation for daily, routine listening situations?

a. realize that one can do nothing about it b. understand listening preferences c. recognize listening activities as important d. be in top form physically

One characteristic of framing in communication is that ______.

a. every part of the message must be explicitly stated b. frames pull attention toward certain things and away from others c. every part of the message can be ignored d. not every part of the message can be ignored