When a chef explains to his staff how food borne illnesses occur, she is delivering this type of informative presentation

Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process?

A) number of new products developed B) number of warranty claims C) employee turnover rate D) rate of on-time deliveries

Packaging aesthetics are particularly important to the ________ consumer

A) Indian B) Japanese C) French D) German E) American