If you experience speech anxiety, one of your goals during this course should be to manage it using a variety of techniques, recognizing that speech anxiety is natural and there are many strategies to decrease its impact on your speech

Matching

1) a team composed of XYZ Company employees who are investigating new ways to handle shipping and handling A) brainstorming 2) people recruited from a shopping mall to view a new advertising campaign for a candy bar and offer their opinions concerning the effectiveness of the advertisement B) symposium 3) members of the research and development division of a company meet in order to generate as many new product ideas as possible, no matter how wild the ideas may be C) quality circle 4) John and his friends meet every week at Starbucks just to chat and relax D) focus group 5) a group of environmental researchers making formal presentations followed by question-andanswer sessions concerning global warming E) relationship or social

When Sonny snapped his fingers repeatedly to summon the server to his table, he was engaging in _____.

A. interpersonal communication B. mediated communication C. impersonal communication D. immediacy behaviors