Matching
1) a team composed of XYZ Company employees
who are investigating new ways to handle
shipping and handling
A) brainstorming
2) people recruited from a shopping mall to view
a new advertising campaign for a candy bar
and offer their opinions concerning the
effectiveness of the advertisement
B) symposium
3) members of the research and development
division of a company meet in order to
generate as many new product ideas as
possible, no matter how wild the ideas may be
C) quality circle
4) John and his friends meet every week at
Starbucks just to chat and relax
D) focus group
5) a group of environmental researchers making
formal presentations followed by question-andanswer sessions concerning global warming
E) relationship or social
1. C; 2. D; 3. A; 4. E; 5. B
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Static evaluation is the
A) failure to acknowledge the other person or that person's definition of self. B) failure to distinguish the uniqueness among items because they are all labeled by the same term. C) denial of change. D) tendency to divide the world into two extreme categories.
Apologies seek to persuade someone that
a. there is a good excuse for the inappropriate behavior. b. whatever the inappropriate behavior, it is not a true representation of our character. c. there are significant reasons for or causes of the offending behavior. d. appropriate future behavior is unlikely. e. None of the above