A speaker knows he needs to restrict the amount of information given, but can’t decide how to accomplish this. He should
a. cut examples and illustrations.
b. limit the number of items but explain them in depth.
c. touch only very briefly on a wide range of subjects.
d. paraphrase quotations and estimate numerical data.
Answer: b
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Julio is trying to give his ideas during a very important brainstorming meeting; howe
ver, he gives in and changes his mind anytime someone challenges his idea. Which conflict style best describes Julio's approach to conflict? A. Accommodating B. Collaborating C. Avoiding D. Competing
Sun is generally considered by her boss to be very good at being aware of, understanding, and managing the emotions of those people who work for her. She has also demonstrated the ability to do the same with her own emotions. Because of these abilities, it may be said that Sun exhibits a high level of __________.
A. information triage skill B. emotional intelligence C. critical listening skill D. listener apprehension