An improper representation made by an agent without the permission of the principal will NOT expose the principal to any liability.

The premise behind Six Sigma is to "design, measure, analyze, and control the ________ of a production process."

A) activities B) procedures C) output side D) input side E) defect rate

Which of the following terms refers to the degree to which forces in the specific and general environments change quickly over time and thus contribute to the uncertainty an organization faces?

A) environmental dynamism B) environmental richness C) environmental complexity D) environmental naturalness