The premise behind Six Sigma is to "design, measure, analyze, and control the ________ of a production process."

The concept of "human resource management" implies that employees:

A. are interchangeable. B. are easily replaceable. C. are a necessary expense to process work demands. D. are resources who add economic value to the organization. E. are secondary to all elements of economic capital like cash and technology.

Since Jameson flies to many of his sales calls, it is far more efficient, from a time and expense standpoint, to schedule multiple calls in the same airplane trip. Once Jameson develops a routing plan for a specific trip, he should then:

A) complete a travel expense report to ensure reimbursement B) develop the same presentation for all customers in the area C) notify customers of his anticipated arrival time D) focus on visiting small accounts in the area E) plan as many cold calls as possible