The process of deciding what action to take regarding specific risks is called hazard assessment.

As part of developing its next strategic plan, Mortimer, Inc., assesses what it does well and what it does poorly, as well as reviews the environmental threats and opportunities. It is conducting a(n):

a. Force field analysis b. SWOT analysis c. Competing values analysis d. Systems analysis e. Organization development analysis

Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________

A) total quality management B) statistical process control C) benchmarking D) competitive parity