Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________
A) total quality management
B) statistical process control
C) benchmarking
D) competitive parity
C
Business
You might also like to view...
A firm should choose all five promotional elements in its promotional mix and use them in equal degrees
Indicate whether the statement is true or false a. True b. False
Business
Exclusive agents represent only one insurer or a group of insurers under common ownership.
a. true b. false
Business