The performance orientation dimension addresses the degree to which a culture encourages and rewards people for their accomplishments

In __________ listening, you think logically and dispassionately about what is being said, such as the stories your friends tell you or the sales pitch of a car dealer.

A. empathic B. inactive C. objective D. critical

Trigger words which evoke high levels of emotion are often referred to as ________ words.

Fill in the blank(s) with the appropriate word(s).