What is listening? Describe each of the four processes of listening, providing an example for each
What will be an ideal response?
Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. Listening is more than simply hearing and involves the four processes of sensing, understanding, evaluating, and responding to a message. Sensing occurs when one recognizes sound waves or "hears" a message. For example, I might hear my friend saying "hello" as I walk by him (sensing the vibrations of the word).
Understanding is the process of interpreting the message associated with the sounds and what the sounds mean. So if my friend said "hello," I might understand this as a greeting.
Evaluating occurs when one assesses his/her reaction to a message. So if my friend said "hello," I might be happy to be greeted and pleased. However, if I was angry with this friend, I might find the greeting frustrating because he was acting as if I should not be angry.
Responding is the final stage of listening when one shows the speaker how the message is regarded. So in the case of being pleased with my friend's greeting, I might respond by saying "hello, how are you doing?" to engage in further conversation. However, if I am angry with my friend, I might walk past him and give him a dirty look when he says "hello" to let him know that everything is not all right.
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