Sandy is creating a training program to help sales associates deal with angry customers. She has decided to have the associates take turns training the trainer and each other. Which law of learning is Sandy initiating?

a. law of association
b. law of frequency
c. law of effect
d. law of redundancy

b

Communication & Mass Media

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Jana is listening to a speech on laundry skills, but finds

herself getting distracted because her mom still does her laundry and she doesn't find the information useful. In this case, Jana doesn't think the speech demonstrates a. audience relevance. b. credibility. c. proper citations. d. an effective introduction.

Communication & Mass Media

The Torchmark ________ has decided to locate its

new plant here. a. Corp. b. Corporation c. Corporation

Communication & Mass Media