When persuading others it is critical to phrase messages in terms of WIIFM

In a claim for disparate impact, the individual or class suing for discrimination need not show:

A. that minorities are adversely affected by the employer's action. B. damages or other tangible harm. C. that the individual or the class are members of a protected group. D. intentional discrimination.

With respect to creating visions, leaders often fail because they do not

a. have fancy enough visions. b. convert their visions into results. c. use visions for inspiration. d. bribe people for accomplishing a vision.