Through developments in technology, more and more American companies have team members who work in different cities, time zones, and countries. According to the textbook, what percentage of businesses will signi?cantly invest in mobile communication?

Services cannot be stored, warehoused, or inventoried due to which of the following?

a. perishability b. tangibility c. intangibility d. heterogeneity

Flash Designs is an apparel manufacturing company and has adopted a franchising model to distribute and sell its garments

The company recently received complaints from a particular franchisee that another competing franchisee was infringing on its territory. What type of conflict is this?