When you listen with empathy, you are engaged in supportive communication.

A strategy for becoming other-oriented in which you feel the emotional reaction the other

person is experiencing is ________. A) ethnocentricism B) adaptation C) sympathy D) empathy

Marissa travels to Israel as part of her study abroad program. Because she knows little about the culture and the language, she feels unsure and not certain of what to do. It is important for Marissa to remember that such ________ is common when people interact cross-culturally.

A. ambiguity B. adaptation C. ethnocentrism D. tolerance