A subordinate begins using gestures similar to those of his superior and imitating certain aspects of the superior's speech patterns. This is indicative of ________ power that exists in organizations

As a(n) ________, BurgerJacks, a fast food chain selling low-price burgers, has differentiated on location by setting up base in the Middle East, a market which the current leader of the industry McDonalds has yet not exploited

A) cloner B) imitator C) counterfeiter D) adapter E) innovator

Jake had an appointment at the doctor's, but couldn't make it on time because he was caught in traffic. By the time he reached the doctor's office, the doctor had already begun with the next patient. This illustrates the ________ of services

A) variability B) heterogeneity C) perishability D) intangibility E) homogeneity