Which of the following is a component of team effectiveness?
a. the productive output
b. the social processes
c. the learning and well-being of team members
d. answer choices a and b
e. answer choices a, b and c
E
Business
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Which of the following statements regarding customer satisfaction is true?
A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.
Business
Most industrial companies rely heavily on Internet selling and buzz marketing to promote their products
Indicate whether the statement is true or false
Business