Total quality management (TQM) includes two group decision-making techniques: benchmarking and empowerment

All but one of the following is true of common-size income statements.

A) Each income statement item is standardized by dividing it by total assets. B) Income statement accounts are represented as percentages of sales. C) Each income statement item is standardized by dividing it by sales. D) Common-size financial statement analysis is a specialized application of ratio analysis.

Buyers expect products to have high ________, which is the degree to which all the produced units are identical and meet the promised specifications

A) durability B) compatibility C) conformance quality D) form E) performance quality