Robert Katz theorized that ________ skills are comprised of analytical thinking and understanding complex organizations, while ________ skills are about building interpersonal relationships and cooperative teamwork.

Which of the following is a motivational factor according to Herzberg's two-factor theory?

A) quality of supervision B) recognition C) pay D) relationships with others E) company policies

A knowledge-management system

A) helps companies limit the amount of information employees store on the network. B) enables organizations to test employees periodically to ensure they are doing adequate research. C) is a centralized database of experiences and insights of employees throughout an organization. D) is a tool for creating a bibliography when writing long reports.