The first step in measuring customer satisfaction involves comparing actual sales to forecasted sales

A _____ is designed to focus managers on the core cost/benefit trade-offs which need to be considered given the relationship between market potential and the current market position.

A. growth-share matrix B. payoff table C. market-product grid D. product differentiation table E. cross tabulation

A copy center has five machines that serve many customers throughout the day. The waiting-line system for copy service has an infinite population, while the waiting-line system for copier maintenance has a finite population

Indicate whether the statement is true or false