In a command economy, the goods and services that a country produces, the quantity in which they are produced, and the prices at which they are sold are planned by ________

Which one of the following techniques will help management trace customer complaints directly to the process involved?

A) cause-and-effect diagram B) quality circles C) quality engineering D) specification management

The main advantage(s) of over-the-counter foreign currency options over exchange traded options is (are):

A) expiration dates tailored to the needs of the client. B) amounts that are tailor made. C) client desired expiration dates. D) all of the above