JoAnn is a rational person who does not daydream or seek out new experiences. Instead, she enjoys familiar tasks and having a structured daily routine. According to the five-factor theory of personality, JoAnn is very low in

Chapter 11 compared how—on some tasks—experts and novices use parallel processing. According to this discussion,

a. novices use parallel processing more than experts do. b. experts use parallel processing more than novices do. c. when researchers have controlled for the kind of problem that is being solved, experts and novices make similar use of parallel processing. d. both experts and novices make too much use of parallel processing.

Anna is training sales representatives on how to use a new promotional pamphlet. She finds that the representatives are not very motivated to learn. One strategy Anna can use to increase their motivation is to:

A) give trainees continued practice on using the pamphlet even after they have mastered its use. B) report the trainees' low motivation to their supervisors. C) require trainees to use massed practice. D) show trainees how effectively using the pamphlet will lead to increased sales.