One common audience member response to cognitive dissonance is to simply stop listening to the speaker

Which is NOT true of crises?

A) they disrupt business B) they build in intensity C) they produce extreme negative results D) they bring wanted public attention from the media and the government E) they can damage the reputation of an organization's product and services

When facing public speaking anxiety, the goal for the speaker should be to

A) eliminate it. B) increase it to help increase performance. C) manage and understand it. D) share it with the audience to engage their sympathy.