Small talk is light, informal conversation that has no agenda

Salespeople ensure that delivery schedules are met, that the products or services perform as promised, and that buyers' employees are trained to use the products in the__________step of the selling process

Fill in the blanks with correct word.

Each interpersonal need has the subdimensions of:

I. expressed desire II. direct desire III. wanted desire a. I and II b. II and III c. I and III d. all of the above e. none of the above