Which theory believes that controversies help shape public opinion?

Forgetfulness, disorganization, and distortions are the elements of speech anxiety

Indicate whether the statement is true or false.

The first step in developing and executing a campaign is to:

a. define the problem. b. evaluate the impact of the problem on publics and on the organization. c. decide which tactics fit the strategy best and how you will monitor each aspect. d. none of the above