Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.

The perceived importance and influence of a person's income, occupation, and education is referred to as

a. ethnicity. b. cultural identifiers. c. socioeconomic status. d. individualism.

A trainer should analyze organizational/trainee needs

a. only during the needs analysis. b. at every point in the needs-centered training model. c. before presenting the training. d. when developing the participant's guide.