Companies who participate in ________ must understand how businesspeople with the title "buyer" make decisions

Which of the following is a key performance indicator of the internal business perspective of the balanced scorecard?

A) number of units produced per hour B) employee turnover C) cash flow D) number of cross-trained employees

Flexible market offerings are composed of a few well-chosen naked solutions, each of which is wrapped with well-chosen options, where the supplier makes these choices prior to offering them to customers

Indicate whether the statement is true or false