The purpose of the ________ of performance appraisal is to keep managers from being excessively lenient and having a disproportionate number of employees in the superior category

________ is the difference between the prospective customer's evaluation of all benefits and all costs of an offering and the perceived alternatives

A) Perceived usefulness B) Failure avoidance rate C) Total customer benefit D) Customer-perceived value E) Competitors' market share rate

An advantage of a strong system of internal control is that less testing of the accounting system is done by the outside auditors

a. True b. False Indicate whether the statement is true or false