Which of the following is NOT a purpose of Service Transition?
A. To ensure that a service can be managed, operated and supported
B. To provide training and certification in project management
C. To provide quality knowledge of Change, Release and Deployment Management
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B. To provide training and certification in project management
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Which promotional mix element is most closely associated with activities designed to foster goodwill and understanding with various constituents both inside and outside the company?
A) personal selling B) advertising C) public relations D) sales promotion E) publicity
A Quality Circle is known as which type of team?
A) Cross-functional work teams. B) Critical empahais work team. C) Problem-solving work teams. D) Self-managed work teams.