When all the different stages of a supply chain work toward the objective of maximizing total supply chain profitability, rather than each stage devoting itself to its own profitability without considering total supply chain profit, it is known as

A sales agent in Utah negotiated an offer on an old home which had problems with the electrical system. The agent did not make an inspection or suggest one be done. The seller says everything works. When the buyer asked, the agent said, "Everything's in good working order." The sales agent is guilty of:

(a) Nothing, because of what the seller said (b) Not exercising reasonable care (c) Nothing, because of the fiduciary relationship to the seller (d) Nothing, because there was no intention of misrepresentation

Value reinforcement means:

A) getting credit for the value you create for the customer B) showing the customer the specific benefits of the product C) using bridge statements to clarify product information D) using the assumptive method to close a sale E) reiterating the features included with the purchase price