The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what?

A) Constructive feedback
B) Destructive feedback
C) Criticism
D) Collaboration
E) Unified communication

Answer: A
Explanation: A) Constructive feedback, sometimes called constructive criticism, focuses on the process and outcomes of communication, not on the people involved. In contrast, destructive feedback delivers criticism with no effort to stimulate improvement.

Business

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As an outside sales training specialist, it is in your best interest to show a strong relationship between your program and subsequent performance. Which of the following factors would you suggest your clients measure to see if their investments have "paid off"?

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Use the information in Table 10.10. What is the average flow time (in days) using the FCFS rule?

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