The most prominent way companies are promoting diversity is through flexible work schedules or permitting employees to take religious holidays

Richard, a salesperson, works for Wellington Steelworks. After researching a qualified lead, Richard is preparing opening lines for meeting the customer for the first time. Which step of the selling process is he about to enter?

A) follow-up B) handling objections C) approach D) presentation E) preapproach

Which type of general merchandise retailer is most prone to have limited customer services and an austere store environment?

a. specialty store b. department store c. off-price chain d. conventional supermarket