Richard, a salesperson, works for Wellington Steelworks. After researching a qualified lead, Richard is preparing opening lines for meeting the customer for the first time. Which step of the selling process is he about to enter?

Royce has designed a new catalytic converter. He is likely to manufacture this _____________________

a. Through a contract manufacturer b. In his home c. In a mall or strip center d. Any of the above is possible

In the five-component framework of information systems, the actors are hardware andpeople

Indicate whether the statement is true or false