When business managers are asked to list the communication skills most crucial to their job, they usually rank ________ number one.

As Ron focuses on improving the naturalness of his gestures, which of the following strategies should he avoid?

a. Link your gestures to the meaning of words, displayed objects, and concepts. b. Plan and practice every gesture. c. Adjust your gestures to the context (place, situation, and occasion). d. Use natural gestures. e. Allow your gestures to emerge spontaneously.

A ________ has less performance impact than a potential team or a working group

A. High performance team B. Pseudo-team C. Real team D. Participatory team