People tend to use a particular conflict style in their interactions regardless of the particular context or situation.

During a job performance review, your boss tells you that you are honest, fast, and reliable. What kind of cognitive schemata is your boss using in the feedback?

a. personal constructs. b. attributions. c. prototypes. d. scripts.

A Harvard Medical School study of 2000 patients found that the most important factor affecting patients' trust in doctors was _____

A. the doctor's knowledge of medicine B. the décor of the doctor's office C. the presence of a medical school diploma displayed in the office D. doctors' communication skills