Which one of the following are readers with special interests likely to turn to for in-depth information about topics important to them?

Within the dimensions of service quality, which of the following is a "quality enhancer"?

A) service reliability B) performance C) customer empathy D) appearance E) reputation

________ is responsible for capacity planning at the master production schedule level and

________ at the material requirements planning level: I. Resource planning II. Rough-cut capacity planning III. Capacity requirements planning A) I and III B) II and III C) I and II D) none of the above