Within the dimensions of service quality, which of the following is a "quality enhancer"?
A) service reliability
B) performance
C) customer empathy
D) appearance
E) reputation
C
Business
You might also like to view...
Which of the following is the last step in the planning phase in the strategic marketing process?
a. Marketing program b. Market-product focus c. Goal setting d. Situation analysis
Business
Sharing capacity with other communication devices is
multiplexing. Indicate whether the statement is true or false
Business