Transactions should be written to the log before they are applied to the database itself

Which of the following steps involves a plan being proposed with respect to profitability and market share objectives for a specified planning horizon?

A) marketing budget B) situation analysis C) SWOT analysis D) strategic market plan E) revenue plan

The author claims that the goals of keeping customers happy, employees happy, and shareholders happy are not mutually exclusive, even though the first two goals identified may be costly and come at the expense of shareholders. How can this be?

What will be an ideal response?